Review and Takeaways from Profound Zero Click London and the New Age of AI Search
The First Answer Wins
I recently attended Profound’s "Zero Click London" event, to gain a greater understand, listen and learn more on the current revolution in AI search. The central theme was a seismic shift in the digital landscape, a change so fundamental that it requires us to rip up the old marketing and PR playbooks. For two decades, the deal was simple: we create content, Google sends traffic, and we convert visitors. That ecosystem is now being replaced. We have entered the age of AI search, where the winner is not the brand with the most clicks, but the one that provides the first answer.
The Death of the Scroll: From Critical Thinking to Anchor Bias
The most striking concept of the day came from Jonny Bentwood of Golin: we have moved from an era of "critical thinking to anchor bias." We used to scroll endlessly through pages of blue links, weighing options and making our own decisions. Now, with nearly 60% of searches resulting in zero clicks, users are getting their answers directly from Generative AI. They ask a question, and they get one answer.
This isn't search as we know it; it's a decision engine. And consumers are trusting that first answer implicitly. This behavioural shift is the "anchor bias." The first piece of information received becomes the anchor against which all subsequent information is judged. For brands, this is a terrifying and exhilarating prospect. If you're not part of that first answer, you are, for all intents and purposes, invisible.
Earned Media Isn't Dead—It's the Fuel for AI
So, how does a brand become the source of that coveted first answer? The most powerful and counter-intuitive insight from the event was this: 90% of AI visibility is driven by citations from earned media.
AI models are not all-knowing oracles; they are voracious readers that form their answers by synthesizing information from credible sources. This means that the skills of public relations and earned media have never been more critical. However, the sources that matter have changed. The "Tier 1 media list" is no longer just about the major news outlets. It's about the niche, specialist sites that AI has identified as trustworthy for specific topics. For hairdryers, it might be Byrdie and Techradar. For your industry, it will be a different set of publications.
The challenge for us as marketers and communicators is to identify and engage with this new "Tier 1 AI list." These are the domains that are shaping the AI's "opinion" and, by extension, your customers' decisions.
Meet the Machine Customer and the Rise of Human Conversation
The presentations from Profound and Reddit highlighted another critical layer to this new reality: we are now marketing to machines. The "Machine Customer Era" is here. We need to think about how AI agents crawl, interpret, and process our content.
This is where "human conversation" becomes a surprisingly vital asset. The Reddit presentation drove home the point that AI models are increasingly turning to platforms like Reddit to understand genuine human experience, opinion, and sentiment. While official brand sites provide the specs, Reddit provides the context. It’s where real people discuss their problems, compare products, and share their honest opinions. LLMs are learning from this, seeking out opinionated, conversational cues to balance technical information with real-world experience.
This means that community engagement is no longer a "nice to have." It is a strategic imperative for influencing the AI.
Actionable Takeaways: A New Playbook for the AI Era
Identify and Engage Your "Tier 1 AI List" : Your brand's visibility depends on being cited by the right sources. Analyze which websites, forums, and communities are being referenced for your key topics in AI search results. These are your new Tier 1 media. Build relationships, share expertise, and contribute to the conversation on these platforms.
Embrace the Community : Platforms like Reddit are the new focus groups. Listen to the conversations happening there. Understand the language your customers use. And don't just broadcast; contribute. Be a part of the community, answer questions, and provide genuine value.
The world of search and communication has been irrevocably changed. We can no longer rely on the old metrics or the old methods. Public relations and earned media professionals are uniquely positioned to lead this transformation. We understand how to craft narratives, build authority, and engage with communities.
The future has arrived. The question is: are you ready to lead?











